Posted 05.23.2017 by Josh Krakauer
It’s hard to argue that social media has redefined communication, and changed the way we (as humans) engage with our connections, community, and favorite companies. We love how social platforms gives users the ability to show the world the side of them that best represents who they are. Our team at Sculpt helps humans do just that: Break barriers between organizations and their audiences, and help brands inspire their customers to be their best selves.
There’s no secret about this — we think what we do is important, and we love what we do. We also think we do it pretty well. But as an agile-powered digital agency, feedback is key to learning and growing. With rapid change comes endless opportunities. How can we be better?
Sculpt has evolved in recent years. From our roots as a pure-play, social media management company (“do it for you”), to the digital advisory arm of savvy marketers all over the country, we’re constantly seeking input on how to drive more value for clients. One of the best forms of feedback we receive is from exit interviews after campaigns, projects, or engagements. For years we exclusively used feedback forms to capture insights. They helped tremendously, but the answers never left the confines of our Google Drive.
That’s where Clutch came in.
For a bit of background, Clutch is a ratings and reviews research firm for companies that provide marketing and digital services, like social media marketing. They are based in Washington D.C. and conduct reviews for clients of the companies on their site over the phone. It’s one thing to have clients leave passive reviews, like Facebook and Google (which we’re grateful for, and you should be too). Clutch goes a step deeper and covers the full scope of our engagements.
Third-party reviews help us a ton, but chances are if you’re reading this, they matter to you too. According to a BrightLocal survey, 84% of people trust online reviews as much as a personal recommendations. Like Glassdoor for our prospective team members, Clutch gives you a peek into a relationship with Sculpt.
As a prospective buyer, what could be more important?
We have a few up there now, with more on the way.
Below are a couple quotes from some of the reviews Clutch has conducted for us:
“They’re some of the most knowledgeable and passionate people in what they do.”
“They really blew the doors off the engagement and turbo-charged our online presence through social media.”
Clutch’s methodology takes into account our ability to deliver, our market presence, and most importantly, the reviews our analyst conducts. They feature digital marketing agencies across all different segments of the industry.
There’s a likely chance you have seen our presence. Maybe you even found us from there. If so, hey. You’re great.
So, what can you learn for your own business? We hope it’s this: Listen to your customers. Ask for their feedback. Use their experience as insights to improve. Embrace transparency.
Feel free to follow us on Clutch, y’all.
For years we stuck to feedback forms that helped tremendously, but never saw the light of day. That’s where Clutch came in.
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